Q. What are the driver requirements?
The primary renter must be at least 25 years old, have a valid driver's license and no major violations on their driving record. Additional drivers must be at least 25 years old and present their valid driver's license in person at the time of unit pick-up.
Q. What are your Rental Center office hours?
You may check availability and reserve an RV by phone or in person, Monday through Friday, 9am to 4pm or Saturday, 9am to 11:30am. An email does not confirm your reservation. You must call or come in to confirm your rental.
Q. How do I pay for the rental?
Payment can be made by cash, check or credit card (Visa, MasterCard, Discovery, or American Express).
Q. Where can I take the rental units?
You can go anywhere in the Continental US.
Q. How will I know how to operate all the appliances and electronics that an RV comes with?
A thorough walkthrough is provided upon checkout. Expect to spend approximately 45 mins for this walkthrough.
Q. Is a down payment or security deposit required?
Reservations require a refundable credit card payment of $100. Rental deposit is refunded to your card when and if the rental is returned on time, clean, tanks emptied, and in good shape. If you cancel your reservation at least 14 days in advance of your pick-up date, your deposit will be returned.
Q. Do I provide my own insurance?
No. H&K provides MBA insurance on all rentals units. Renter is responsible for the $500 insurance deductible if there is any physical damage to the rental unit. Renters must provide proof of insurance through their own auto/personal carrier to show their vehicle is covered while towing. H&K provides a form to be completed and returned by renter’s insurance agent.
Q. What cleaning options do I have when I return the RV?
The vehicle is expected to be returned "broom swept" clean, surfaces wiped down, and the black and grey water tanks emptied. If you prefer, we'll dump the tanks for you for a $100 fee.
Q. Can I smoke or have pets in the RV?
NO! SMOKING AND PETS ARE ABSOLUTELY PROHIBITED.
Q. Can we use the roof to transport luggage or to get a better view?
Customers are not allowed on roofs and will be held responsible for any roof or awning damage.
Q. What happens if I receive a traffic ticket or parking citation?
Customers are responsible for reporting and payment of all parking and toll charges and traffic violations at rental termination. Non-reporting of parking and traffic violations breaches the Rental Contract. Toll charges may be sent to H&K up to 90 days after your trip. H&K will contact you after receiving toll charge and expect fees be paid within 14 days.
Q. What constitutes a "Rental Day"?
Similar to a hotel, the Rental Day is based on the number of days the vehicle is out. If you pickup the rental the day before your trip to load but do not sleep in it, you will still be charged for that day.
Q. What is the rental unit return policy?
Rental units must be returned between 9:00am and 4:00pm on the scheduled return date. Keep in mind other renters may be waiting for the return of your Coach and returns after 4pm are subject to a late charge of one day’s rental charge. Additional days may be leased but only with prior approval. There are no refunds or credits for early returns. If you return on Sunday, there is a drop off point. You will not be charge an extra day, but reservation deposit will not be refunded until unit is inspected.
Q. Besides the rental cost, what other charges will I incur?
The unit must be returned in the same condition as when it was received (excluding normal wear) or up to $250 can be charged for cleaning. Damages or loss of equipment will be billed at repair or replacement costs Holding tanks must be emptied or be subject to a $100 dump charge. All fees are subject to a State tax at 8.0%.